Digital Product Engineer, Merchant Enablement

The Digital Product Engineer, Merchant Enablement, is responsible for driving the design, delivery, and continuous improvement of digital products and business capabilities that support merchant onboarding, servicing, and growth.

This role acts as the bridge between business, technology, and operations teams to deliver scalable digital solutions, improve customer journeys, and streamline business processes. The individual will lead product initiatives from concept to implementation while ensuring successful adoption and business outcomes, translating requirements into digital solutions, optimizing customer journeys, and leveraging analytics to improve business outcomes.

The ideal candidate possesses a strong blend of product management, technology, UX thinking, customer journey, process transformation, and commercial acumen, with a passion for delivering seamless customer experiences.

Key Responsibilities

Digital Product Management

• Own the end-to-end product lifecycle from business case development, implementation, launch, and post-launch.
• Develop and maintain product roadmaps aligned to business objectives and strategic priorities.
• Translate business requirements into user stories and functional specifications.
• Work closely with Technology, Operations and Finance teams to deliver product enhancements and new capabilities through agile methodologies.
• Define and track product success metrics and business outcomes.

Business Enablement & Process Re-engineering

• Review and design business processes to improve operational efficiency and customer experience.
• Identify opportunities for automation, digitisation, and workflow optimisation.
• Partner with business and operations teams to eliminate manual processes and optimise workflows.
• Drive process transformation initiatives across merchant onboarding, servicing, reconciliation, settlement, and related business functions.

Product Technology & Digital Solutions

• Work closely with Technology teams to assess solution feasibility and support solution design.
• Facilitate business and technical discussions to ensure requirements are clearly understood and implemented.
• Support implementation, testing, deployment, and operational readiness of new solutions.
• Coordinate cross-functional stakeholders to ensure smooth implementation and transition of new capabilities.
• Ensure solutions meet security, compliance, and operational requirements.

Merchant Experience Optimisation

• Champion customer-centric thinking across digital products and merchant journeys.
• Analyse user feedback, operational insights, and performance data to identify improvement opportunities.
• Partner with relevant teams to enhance usability, simplify customer journeys, and improve adoption of digital solutions.
• Continuously improve merchant experience and business outcomes through data-driven decision making.

Requirements

• Minimum 5-8 years of experience in Product Management, Digital Transformation, Business Analysis, Process Improvement, or related functions.
• Experience within payments, acquiring, fintech, banking, or digital commerce environments will be advantageous.
• Proven track record in delivering digital products and transformation initiatives.
• Holds a bachelor's degree or higher qualification.
• Proven experience working across technology, sales, and operations teams, with a strong interest and background in payments and product management.
• Skilled in engaging and managing diverse internal and external stakeholders.
• Experience in business process redesign and workflow optimisation.
• Familiarity with UI/UX principles and customer journey mapping.