We are looking for aDigital FX Platform Supportfor one of our clients. Your job scope is as follows: Contract Role | Immediate Start
Responsibilities
Shift & Availability Management
- 24/7 platform monitoring (rotational shifts starting at 6:30 AM)
- Public holiday/weekend support for global markets
- On-call duty for high-severity incidents
Client-Facing Incident Ownership
- End-to-end incident management for client-impacting issues
- Lead technical resolution and client communication
- Liaise with Client Services & high-value clients
- Manage status pages and client notifications
Real-Time Platform Monitoring
- Monitor API latency, session management, CDN traffic, WAF alerts
- Maintain 99.95% uptime SLA
- Ensure authentication and WebSocket stability
Digital Channel & API Support
- Web & mobile app troubleshooting
- API connectivity, authentication, rate limits
- SSO, integration bugs, UI/browser issues
Client Onboarding & Integration
- Technical onboarding, UAT support, API documentation
- Handle security credentials, keys, and certs
- Collaborate with InfoSec on reviews and penetration testing
Security & Compliance
- SSL renewals, patch management, GDPR/regulatory checks
- Support KYC/AML system escalations
- Monitor for unusual activity or cyber threats
Platform Enhancements & Releases
- Coordinate zero-downtime deployments
- UAT validation, A/B testing, blue-green deployments
- Ensure backward compatibility for APIs
Domain Knowledge
- Understanding of FX products and treasury workflows
- Familiarity with electronic trading platforms and financial regulations (e.g., MiFID II)
