Job Summary
We are seeking a skilled and customer-focused Desktop Support Engineer (Team Lead) to lead our EUC team in providing technical assistance and support for desktop systems, hardware, software, and network issues.
Responsibilities
- Responsible for the planning of the teams&apos deployment schedules.
- Provide technical guidance and mentor junior team members
- Provide IT technical onsite support for end-user service problems, including identification, diagnosis, rectification and escalation.
- In charge of supporting desktops, notebooks, printers, scanners, and hardware components.
- Responsible for the installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications in Desktop PCs and Notebook PCs such as Windows XP/7/10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Provides support for queries, escalation, problem determination, resolution and MAC move, add and change.
- Take on and resolve complex calls or tasks
- Prepare daily status reports to both internal and external stakeholders
- Provide excellent support and timely service.
Requirements
- Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in IT-related courses
- Good attitude with the willingness to learn and work in a team
- Experienced in leading EUC Projects will be an added advantage
- Strong problem-solving skills
- Excellent client-facing skills with professional presence and excellent communication skills
- Able to commit for 5.5days work week
