Desktop Support Engineer

About TCS:

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

JOB DESCRIPTION:

• Must have experience supporting Microsoft Windows operating systems (domain environment).
• Build and install PCs, telephone systems, and peripheral devices related to desktop infrastructure, in accordance with department standards.
• Installing and upgrading operating systems and computer software's.
• Address user tickets regarding hardware and software.
• Identify, log and resolve technical problems with software applications or systems.
• Must have experience supporting MS office applications.
• Multitasking abilities (Able to work on multiple machines at a time)
• Excellent communication and interpersonal skills.
• Ensure customer satisfaction by providing the best solutions to their queries.
• Help create technical documentation and manuals.

Vendor coordination.