Responsibilities:
- Providing level 2 End User Computing support for VIP users both onsite and remote
- Well verse in Windows OS and MS office applications.
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment
- Basic troubleshooting skills for MAC, IOS, and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Familiar with Service Desk ticketing systems and process.
Requirement:
- Diploma/Bachelor's degree
- Hands on VIP support experience of 2-5 years in providing VIP support both onsite and remote
- Confidence with excellent interpersonal skills.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.
To apply please click the Apply button or send us your updated profile to
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
