Responsibilities
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
- Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
- Installation, re-installation, troubleshooting and reconfiguration of Bank's standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
- Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer's users.
- Perform data removal from hard disk by following Customer's Hard disk disposal procedures (e.g. scrubbing, degaussing, and documentation of disposal list).
- Manage (liaison for queries, escalation, problem determination and resolution, and MAC - move, add and change) 3rd party vendors.
- Provides support for queries, escalation, problem determination, resolution, and MAC - move, add and change.
- Provide MAC (move, add and changes) for IT infrastructure services. k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)
- Provide desktop support for BCP and BCP exercises.
- Printer Maintenance (Comprehensive includes Maintenance Kit
- 1st level problem analysis and troubleshooting
- Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.)
- Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition
- Configuration and setup including print server
- Yearly preventive maintenance
- Any other ad-hoc duties as assigned by supervisor
Requirements
- Experience in administration and support of Desktop support.
- Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.
- Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
- Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
Interested applicants, please email your resume to Douglas Tan Yu Feng
Email: [Confidential Information]
CEI Reg No: R26160004
EA Licence No: 99C4599
Recruit Express Pte Ltd
