Desktop Support Engineer

Position: Desktop Support Engineer

Duration: 12 Months (with possibility to extend or go permanent)

Key Responsibilities:

• Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
• Support and maintain printers, hardware, and peripheral equipment.
• Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
• Ensure warranty compliance and manage defective parts inventory.
• Monitor, operate, and restore service for PCs, laptops, and terminal clients with network access.
• Escalate complex issues to Tier 3 support when necessary.
• Respond to and resolve hardware/software queries from the service desk.
• Maintain hardware and software inventories.
• Educate end-users on basic hardware and software operations.
• Collaborate with vendors and IT teams for troubleshooting and support.

Requirements:

• Diploma/Degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in desktop support or IT helpdesk roles.
• Strong technical knowledge of operating systems, protocols, and standards.
• Excellent troubleshooting skills for hardware and software issues.
• Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote working tools.
• Familiarity with ServiceNow or similar ticketing and asset management systems.

Preferred Skills:

• Experience supporting end-users in a corporate environment.
• Knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Understanding of IT asset management processes.
• Experience supporting Apple iPads or Android tablets is a plus.
• Exposure to ticketing systems like ServiceNow or Jira.