Helpdesk and Desktop Support Engineer

Job Title: Helpdesk and Desktop Support Engineer

What We Offer

• Salary Range: $3500/month - $4500/month
• Full family medical benefits will be provided

Qualification : Certificate/Diploma In IT related Disciplines

Experience : 3 Years and above

Full/Contract : Full time (Permanent)

Skills/Domain : 3-5 years of working experience in delivering projects and presales.

Job Responsibilities

. IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.

. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.

. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

. Ensure Backups and Restorations are successful and properly done on a daily basis

. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

. Set up VIP's gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

. Operate and manage the overall Server, Storage, Applications, Disaster Recovery, AV and Security Infrastructure Operations at customer premises or cloud

. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

. Rack mounting, OS installation and PC cloning

. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)

. Perform Vendor Management and submit monthly fix asset end-to-end

. Submit Status Reports on a weekly basis

. Work schedule: Mon-Fri 9AM-6PM

Requirements

. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning

. Experience in Implementing and Maintaining Backup Solutions

. Resourceful Engineer who knows how to solve problems independently using online and offline resources

. Good communication and Interpersonal Skills

. Must be on call after office hours including weekend and holidays for urgent issues

. Good analytical and problem-solving skills

. Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player

. HPE ASE Certification is a must