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Roles and Responsibilities
. Perform Desktop Support services to users
. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
. Perform imaging/re-imaging
. Perform asset inventories
. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
. Updates Incident records
. Creates and updates work instructions (where necessary)
. Document standards and procedures (where necessary)
Requirements
. Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
. Clear Spoken & Written English.
. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
. Demonstrate knowledge in the support of workstations, and related components
. Good verbal and written communication skills
. Good coordination skills
. Ability to prioritize effectively and work with a sense of urgency
. Effectively communicates with teammates and managers.
Job ID: 148438029
Skills:
Patch Management, Desktop Support, Antivirus Management, SCCM, Remote Management, Asset Management, Virtual Desktop Interfaces
Skills:
Windows OS, Hp, Office 365, Apple, Cisco Meraki, switch access point, Logitech, APC, Teams, HPE routers, Poly products, Microsoft O365
Skills:
Asset Management, Microsoft Office 365, desktop support, Microsoft Windows, ticketing system, desktop laptop imaging
Skills:
Microsoft Office 365, Microsoft Certified Managing Modern Desktops, Microsoft Certified Windows Client, Microsoft Windows 10
Skills:
Windows 8.1, Gpos, Microsoft Active Directory, Windows 7, Cisco Jabber, Windows 10, Microsoft Office 2010, Enterprise encryption solutions, Mac operating system, Enterprise anti-virus solutions, PC hardware installation and troubleshooting, Helpdesk ticketing systems
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