Desktop Support Engineer

Description

We are seeking a Desktop Support Engineer to join our team in Southeast Asia. The ideal candidate will provide technical support and assist in maintaining desktop environments for our users.

Responsibilities

• Provide technical support for desktop hardware and software issues.
• Troubleshoot and resolve technical problems related to operating systems, applications, and peripheral devices.
• Install, configure, and maintain desktop environments and related equipment.
• Assist users with software installations and upgrades.
• Maintain an inventory of hardware and software assets.
• Document technical procedures and user issues to improve support processes.
• Provide training and support to end-users on system features and capabilities.

Skills and Qualifications

• 1-5 years of experience in desktop support or a related field.
• Proficiency in Windows and Mac operating systems.
• Knowledge of common desktop applications (e.g., Microsoft Office, email clients).
• Experience with hardware troubleshooting and repair.
• Familiarity with networking concepts and troubleshooting (e.g., LAN, WAN).
• Strong communication skills to interact with users and technical teams.
• Ability to work independently and manage multiple tasks effectively.