Job Responsibilities
- Provide 1st-level and, where applicable,2nd-level onsite and remote support for Global Markets infrastructure services.
- Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
- Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
- Assist with market data feed and transaction systems service administration.
- Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
- Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
- Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
- Support videoconferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
- Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
- Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
- Maintain accurate inventory records for software, hardware, and mobile devices.
- Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
- Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
- Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
- Escalate issues to the next level of support when necessary and follow up until closure.
- Participate in after-hours phone standby duty when rostered.
- Conduct morning floor walks to inspect the server room and video conferencing rooms.
- Any other ad-hoc duties as assigned by supervisor
Requirements
- Minimum 2.5 years of experience in desktop support or end-user computing support.
- Good communication skills with a service-oriented mindset and the ability to support front-office users in a fast-paced trade floor environment.
- Familiar with end-user computing environments, desktop support workflows, and standard incident/request fulfilment processes.
- Able to perform basic network troubleshooting.
- Good understanding of Active Directory, Group Policy, proxy settings, Microsoft Excel, and the latest Windows operating systems.
- Automation of repeated tasks is good to have, but not mandatory.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [Confidential Information]
CEI Reg No: R1989053
EA Licence No: 99C4599
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