Desktop Support Engineer

Responsibilities

. Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.

. Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.

. Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.

. Assist with market data feed and transaction systems service administration.

. Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.

. Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.

. Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.

. Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.

. Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.

. Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.

. Maintain accurate inventory records for software, hardware, and mobile devices.

. Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.

. Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.

. Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

. Escalate issues to the next level of support when necessary and follow up until closure.

. Participate in after-hours phone standby duty when rostered.

. Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

. Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support.

. Good communication skills.

. Experience with End-users computing environment and desktop support workflow.

. Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

. Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

. Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no : 12C6060