Desktop Support Engineer IRT

We are hiring under Recruit Express headcount, and the details of the position are:
Job title: Desktop Support Engineer (Renewable contract, Windows, Active Directory)

Helpdesk Support and End-User Services

• Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved.

• Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications.

• Support onboarding and offboarding activities for end users.

User and Systems Administration

• Administer user accounts, including account creation, deactivation, and the purging of disabled accounts.

• Administer printer servers, including printer installation and folder mapping.

• Administer email accounts and phone systems.

Infrastructure and Endpoint Management

• Manage Windows 11 environments, including monthly patching, operating system upgrades, and system imaging.

• Perform hardware troubleshooting and diagnostics for laptops and desktops.

• Provide first-level network troubleshooting and administer the guest network.

• Administer and support projectors, audio-visual systems, and meeting room equipment

Asset Management, Reporting, and Vendor Coordination

• Manage inventory for laptops, desktops, IT peripherals, and software assets.

• Prepare slides for weekly team meetings and reports as required.

• Coordinate with vendors performing maintenance or recovery work on IT equipment.

Operational Support and After-Hours Duties

• Participate in the after-hours duty phone rotation.

• Provide support on weekends or outside office hours when required.

• Perform ad-hoc IT-related tasks as assigned by the Team Lead or Manager.

• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma in IT or related fields

• Minimum 3 years of hands-on experience in desktop support.

• At least 1 year of experience managing and administering Microsoft 365 and Active Directory. With experience of using Active Directory to perform user account management is preferred.

• Willingness to work on Jurong Island once a week or as assigned.

• Ability to work independently with minimal supervision.

• Experience with ManageEngine Endpoint Central will be an advantage.

• ITIL Foundation Certification will be an advantage.

Interested applicants please send your resume to [Confidential Information]

Rita Shi Tianhe

R26162019

Recruit Express Pte Ltd

EA License No: 99C4599