We are hiring under Recruit Express headcount and details of this position are:
Job Title: Desktop Support Engineer (Renewable contract, AV Support experience, Active Directory, East area, up to $4500)
Locations:
- First 3 months will be based at MacPherson.
- After the first 3 months will be stationed at Tampines.
Job Responsibilities
- IT end-user computing devices and software requirements. Including deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
- Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
- Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
- Ensure Backups and Restorations are successful and properly done on a daily basis
- Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
- Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
- Set up VIP's gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
- Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
- Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
- Rack mounting, OS installation and PC cloning
- Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
- Perform Vendor Management and submit monthly fix asset end-to-end
Job Requirements:
- 1+ year of experience handling user support and AV support
- Technical knowledge in troubleshooting of PC and AV
- Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
- Experience in Implementing and Maintaining Backup Solutions
- After office hours support: including weekend and holidays for urgent issues
Interested applicants please send your resume to [Confidential Information] and look for:
Rita Shi Tianhe
Recruit Express Pte Ltd
EA License No: 99C4599
EA Registration No.: R26162019
We regret that only shortlisted candidates will be contacted
