Desktop Support Engineer

Role Overview

The Desktop Support Engineer will be responsible for providing day-to-day end-user support and ensuring smooth operation of workplace IT services. The role includes support for Microsoft 365 technologies, endpoint devices, user administration, and first-level troubleshooting for business applications.

The engineer will act as the primary point of contact for end users, ensuring timely issue resolution and maintaining a high level of customer service.

Key Responsibilities

End-User & Workplace Support

• Provide technical support for:Windows 11 operating systems
  Microsoft 365 services
  Exchange Online
  Microsoft Teams
  OneDrive
  Intune / knowledge will be a huge plus
  Azure AD, Entra ID / knowledge will be a huge plus
  
• Troubleshoot hardware and software issues for end users
• Support Lenovo ThinkPad devices and peripherals
• Provide first-level support for workplace collaboration tools and applications

Required Skills & Experience

Technical Skills

• Windows 11 administration and troubleshooting
• Microsoft 365 administration and support
• Exchange Online, Teams, OneDrive support
• Intune device management / knowledge will be a huge plus
• Azure AD / Entra ID administration / knowledge will be a huge plus
• VPN and endpoint security support
• Basic Active Directory administration

Preferred Skills

• Experience supporting Fortinet VPN solutions
• Experience with PAM solutions
• Understanding of ITIL-based support processes
• Experience with ticketing systems and SLA-driven environments

Key Objectives

• Ensure smooth day-to-day end-user operations
• Deliver timely incident and request resolution
• Maintain high user satisfaction and SLA compliance
• Support stable and secure workplace IT environment