Job Role- Desktop Engineer
Job Location- East, Singapore
Scope of Work:
The Desktop Engineer will provide end-user IT and AV support, manage equipment lifecycle, and ensure smooth operations of ICT resources within the organisation.
Key Responsibilities:
- Helpdesk & Desktop Support:
Respond to user issues (calls/emails) and log cases until resolution.
Provide 1st level hardware support, liaise with vendors, and ensure timely repair.
Collect user feedback and suggest process improvements. - Audio-Visual (AV) Support:
Setup, test, and support AV equipment for meetings, hybrid events, and Townhalls.
Perform scheduled checks, provide 1st level troubleshooting, and liaise with AV vendors.
Maintain AV inventory and support onsite/standby for meetings (including after hours with time-off in lieu). - System Updates & Security:
Ensure compliance with antivirus and patching policies.
Update OS, antivirus definitions, and software patches (auto or manual).
Maintain accurate patching records. - Device Setup, Installation & Disposal:
Deploy new ICT devices (inspection, OS/software installation, patching, AV).
Relocate and re-install equipment as needed.
Support hardware/software additions without voiding warranty.
Handle disposal securely (data wiping, inventory update, physical removal). - Equipment Loan & Admin Tasks:
Manage pool of loan devices/equipment, configure before and after use.
Track and ensure return of loaned items.
Update inventory, prepare documentation (guides, forms, FAQs) with clients approval.
Requirements
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 2-4 years of experience in Desktop/IT Support, Helpdesk, or related roles.
- Strong knowledge of Windows OS, Microsoft Office, antivirus software, and patch management.
- Hands-on experience with ICT hardware (PCs, laptops, printers, peripherals).
- Familiarity with AV equipment (cameras, speakers, Microsoft Teams/Zoom/Skype setups).
- Basic troubleshooting skills for both hardware and software issues.
- Good understanding of IT asset management, inventory tracking, and disposal procedures.
- Ability to document processes, prepare guides, and manage user communications.
- Strong coordination skills to liaise with vendors for repair/maintenance.
If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at [Confidential Information].