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WSH EXPERTS PTE. LTD.

Desktop Engineer

Early Applicant
  • Posted 6 days ago
  • Be among the first 10 applicants
2-4 Years
SGD 4,000 - 5,000 per month

Job Description

Job Role- Desktop Engineer

Job Location- East, Singapore

Scope of Work:
The Desktop Engineer will provide end-user IT and AV support, manage equipment lifecycle, and ensure smooth operations of ICT resources within the organisation.

Key Responsibilities:

  • Helpdesk & Desktop Support:
    Respond to user issues (calls/emails) and log cases until resolution.
    Provide 1st level hardware support, liaise with vendors, and ensure timely repair.
    Collect user feedback and suggest process improvements.
  • Audio-Visual (AV) Support:
    Setup, test, and support AV equipment for meetings, hybrid events, and Townhalls.
    Perform scheduled checks, provide 1st level troubleshooting, and liaise with AV vendors.
    Maintain AV inventory and support onsite/standby for meetings (including after hours with time-off in lieu).
  • System Updates & Security:
    Ensure compliance with antivirus and patching policies.
    Update OS, antivirus definitions, and software patches (auto or manual).
    Maintain accurate patching records.
  • Device Setup, Installation & Disposal:
    Deploy new ICT devices (inspection, OS/software installation, patching, AV).
    Relocate and re-install equipment as needed.
    Support hardware/software additions without voiding warranty.
    Handle disposal securely (data wiping, inventory update, physical removal).
  • Equipment Loan & Admin Tasks:
    Manage pool of loan devices/equipment, configure before and after use.
    Track and ensure return of loaned items.
    Update inventory, prepare documentation (guides, forms, FAQs) with clients approval.

Requirements

  • Diploma/Degree in Information Technology, Computer Science, or related field.
  • 2-4 years of experience in Desktop/IT Support, Helpdesk, or related roles.
  • Strong knowledge of Windows OS, Microsoft Office, antivirus software, and patch management.
  • Hands-on experience with ICT hardware (PCs, laptops, printers, peripherals).
  • Familiarity with AV equipment (cameras, speakers, Microsoft Teams/Zoom/Skype setups).
  • Basic troubleshooting skills for both hardware and software issues.
  • Good understanding of IT asset management, inventory tracking, and disposal procedures.
  • Ability to document processes, prepare guides, and manage user communications.
  • Strong coordination skills to liaise with vendors for repair/maintenance.

If the requirement matches with your profile, kindly share your updated CV/resume to Aparna at [Confidential Information].

More Info

Industry:Other

Function:Information Technology

Job Type:Permanent Job

Date Posted: 25/09/2025

Job ID: 127041043

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Last Updated: 28-09-2025 07:56:04 PM
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