Desktop Engineer

Device Imaging & Deployment

• Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent).

• Prepare and configure devices according to company standards.

• Conduct hardware setup, installation, and deployment for end users.

• Execute tech refresh projects, including new device rollout and old device collection.

2. Data Migration

• Perform user profile backup and data migration (local and network).

• Ensure integrity and completeness of migrated data.

• Troubleshoot migration-related issues.

• Support email, application, and profile restoration.

3. End-User Support

• Provide onsite and remote Level 1/Level 2 desktop support.

• Troubleshoot hardware, software, printer, and network-related issues.

• Support Windows OS, Microsoft Office, and common enterprise applications.

• Handle user queries in a professional and timely manner.

4. Asset & Inventory Management

• Maintain accurate IT asset records.

• Track device issuance and returns.

• Coordinate device sanitization and re-imaging processes.

5. Project Support

• Support IT rollout projects, migrations, and system upgrades.

• Follow project timelines and deployment schedules.

• Work closely with project managers, engineers, and stakeholders.

6. Documentation & Compliance

• Document procedures, troubleshooting steps, and deployment records.

• Ensure compliance with IT security and company policies.

• Support audit and reporting requirements when necessary.