About the Role
We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware/software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.
Key Responsibilities
- Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
- Manage user accounts, Active Directory, and standard IT requests.
- Support Microsoft 365, Windows OS, and common enterprise applications.
- Participate in on-call rotation (24x7 support, one week per month).
- Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
- Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
- Collaborate with other IT teams to resolve escalated issues and support projects.
Requirements
- Diploma/Degree in IT, Computer Science, or related field.
- 1-5 years of desktop support or IT support experience in enterprise environments.
- Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
- Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
- Ability to work independently, multitask, and handle critical issues under pressure.
- Willingness to be on-call (24x7, one week/month).
- Physically able to perform equipment moves and heavy lifting when required.
Nice to Have
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
- Experience in endpoint security, MDM, or basic scripting.
Why Join Us
- Opportunity to work in a supportive and growth-oriented environment.
- Gain exposure to enterprise IT operations and infrastructure.
