Description
We are seeking a skilled Deskside Support Engineer (Senior/Junior) to join our team in SIngapore. The ideal candidate will provide exceptional technical support to our end-users and contribute to maintaining a high level of customer satisfaction.
Responsibilities
- Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.
- Knowledgeable and experienced in supporting Microsoft windows & office suite.
- Experience in working in an ITIL-driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.
- Experience in working in a team-oriented, collaborative environment & large-scale multinational environment (preferred)
- Analytical and problem-solving abilities with keen attention to detail
- Strong customer service orientation
- Strong verbal and written communication skills in local language and proficient in English (verbal & written)
- Self-directed work style with the ability prioritizes work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.
- Good understanding of Network & Infrastructure technologies (servers, storage, switches, routers, patching) and be able to provide support as guided by professional engineers or specialist.
- Ability to supervise a small team of junior engineers, guide and point of escalation for difficult or complex problems.
- Ability to identify systemic issues, continuous improvement opportunities, potential issues and raise to management.
- Ability to take on end user support and infrastructure project work support.
Skills and Qualifications
- 2-5 years of experience in IT support or related field.
- Proficient in Windows and Mac OS operating systems.
- Strong knowledge of networking concepts and troubleshooting.
- Experience with Active Directory and user account management.
- Familiarity with hardware components, peripherals, and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks effectively.
Other information:
Working location: Tuas (Shuttle bus available at Jurong East MRT
Working hours: 8.30am to 5.30pm (Monday to Friday)
Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be providing at their workstation).
