Job Description
As Deputy Director, Projects (E2i Application & Platform), you will be managing a team of Project Managers to drive the delivery of various projects in NTUC E2i to help meet the needs of NTUCs members, unions and strategic objectives.
You have a strong focus on both project execution and people management. You have strong project, design, and technical skills to create and deliver on time and in full. You possess the versatility to understand your stakeholder challenges, look past symptoms, identify the core problems, and translate these into technical requirements for the engineering, business and ops team. You easily adapt to working closely with a team of product managers, designers, engineers, vendors and business stakeholders influencing the right decision making. You work well through your team of project managers and can both lead and mentor them to perform to the best of their abilities.
You are curious, creative and have a keen eye for detail. You are highly adaptable and when faced with challenges, you become more creative, not less. You are execution oriented and bring projects from concept to completion, doing everything possible to ensure successful launches. You are data driven, have a can-do attitude, are smart, confident, and skilled communicator who welcomes honest and candid feedback.
Responsibility
As the Deputy Director, Projects (E2i Application & Platform), TO, you are responsible for supporting the Director, Digital Solutions and Services in facilitating the digital transformation of NTUC E2i. You are expected to be hands-on and lead your team to:
- Lead a team of Project Managers to deliver and manage solutions
- Lead project development on new initiatives
- Lead the team which interfaces with key E2i business units on requirements gathering to define the objective, scope, goals and deliverables for the application and platform which meet the Digital Transformation Journey.
- Lead the team to leverage digital technology solutions for digital transformation/ innovation; to manage project implementation with Agile frameworks; to develop digital technology implementation work plans; and to deploy and operate digital technologies in the workplace in various E2i business areas to meet the business needs of Labour Movement.
- Lead the team to partner with other TO and E2i Business teams to develop a deep understanding of NTUC and partner landscape and to discover market insights and identify customer pain points and future areas of growth
- Actively collaborate with E2i business units to discover and initiate application development opportunities.
- Actively collaborate with E2i business units to ensure the successful rollout of features and develop right communication and training materials which will require close coordination with transformation operations
- Actively collaborate with TO Technical Architecture to review E2is business application and platforms requirement, map with E2is business model and technology-enabled platforms and solutions and build business capabilities to ensure a seamless and enriching experience.
- Project manage large scale projects involving multiple project managers
- Take a project-lead role to coordinate with other tech teams on large, cross-team projects.
- Deliver on key member experience and business KPIs
- Translate business ambition to operational IT requirements and to oversee the implementation of both business and technology-enabled application and platform solutions to support membership growth.
- Manage projects through the complete application & platform life cycle and deliver sustainable change, including assessing user impact post-launch
- Work with multiple project and technical teams to achieve alignment and drive and implement features; Develop and manage effective stakeholder relationships with heads of businesses, commercial, marketing, operations and other E2i business teams
- Utilize data-driven approach to improve project performance that includes tracking and analyzing the performance
- Be able to build and defend your business case and evaluate financial impact of solutions
- Perform review of the tender process to ensure that (a) contractual obligations are met and digital projects are proper review by governance process, and ensure that each digital team members project is successfully delivered by vendors/service providers; (b) contracts continually meet businesss needs; (c) service providers, application outsourcing partner performance is monitored in accordance to contractual obligations and service-level agreements; and (d) project risks are properly mitigated and managed.
- Manage, planning and control yearly E2i IT Application operation and maintenance budget.
- Manage E2i Application & Platform projects delivery excellence, including ensuring:
- contractual obligations are met and projects are successfully delivered
- contracts continually meet e2i business needs
- vendors performance is delivered in accordance to contractual obligations and service-level agreements; and
- project risks are properly mitigated and managed
- Lead the management and resolution of issues and incidents for E2i Application & Platforms
- Lead the management of Data governance, risks and compliances strategies, DR/BCP, and Technology Audits for E2i Application & Platforms
Requirement
- Tertiary qualification in IT or a related discipline, with a minimum 12 years&apos relevant experience
- PMP or CITPM certified
- Demonstrated ability in managing a team of IT Project Managers
- Demonstrated ability in leading and managing IT projects, and prioritizing projects to meet deadlines
- Experienced in business analysis, system analysis and design or programming
- Experienced in full project implementation for system and system revamp. Understand best practices and standards (ITIL, ISO 27001, Software Development Life Cycle (SDLC) methodology, etc.)
- Experienced with contract negotiation and tender preparation.
- Strong analytical, problem-solving, communication and interpersonal skills
- Strong user management and customer servicing skills.
- Good working knowledge of technical areas not limited to computer systems, cloud computing, cybersecurity, network, and databases
- Good working knowledge of industrial best practices, system, processes, methodologies and frameworks such as ITIL, Agile PMP, NIST, ISO27001 etc.
- Good working knowledge in IT governance and risk referencing to CGEIT and CRISC.
- Self-motivated and able to work independently
