- Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
- Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
- Experience querying data sources to investigate, validate, and explain data to business users
- Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
Bachelor's degree or equivalent experience required
- Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
- Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
- Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
- Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
- Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues
