Data Centre Operations Engineer with ITIL

Job Title: Data Centre Operations Engineer with ITIL

Contract Duration: 1 year (renewable )

Work Location: Bouna Vista, Singapore

Work Timing: 12 hrs shift (7am-7pm / 7pm-7am)

Job Summary:

The Data Centre Operations Engineer will be responsible for supporting Data Centre Operations Management Services for the Company and/or In-Scope Institutions. This role includes managing data centre facilities, monitoring environmental conditions, ensuring physical security, and maintaining asset and backup media management.

Key Responsibilities:

1. Facility Management:

•                     Monitor and manage data centre infrastructure including power, cooling, cabling, fire detection, and suppression systems.

•                     Ensure cleanliness and tidiness of the data centre, reporting any abnormalities or rule violations.

•                     Support maintenance, servicing, repair, and upgrading activities related to data centre facilities infrastructure.

1. Physical Access Control:

•                     Manage physical access to data centres and racks, ensuring compliance with security policies.

•                     Maintain physical key management and track access records.

•                     Monitor and report any suspicious activities or security violations.

1. Asset Management:

•                     Track and document all data centre assets throughout their lifecycle.

•                     Ensure secure storage of assets, including backup media and storage devices.

•                     Support asset audits, verification, and disposal processes.

1. Backup Media Management:

•                     Coordinate with suppliers for off-site storage and retrieval of backup media.

•                     Track inventory of backup media and handle faulty or damaged media.

•                     Provide monthly reports on backup media inventory.

1. Incident and Problem Management:

•                     Respond to and escalate incidents according to severity levels, providing regular updates until resolution.

•                     Perform routine physical inspections and document findings.

•                     Support service recovery and incident resolution efforts.

EA License # 14C6941