Data Centre Field Engineer

Job Objective

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job Description

. Possess good knowledge of data centre operation tasks and duties.

. Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).

. Strong ability to support activities in data centre and secure rooms.

. Ensure data centre procedures are followed strictly.

. Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.

. To generate reports to management.

. Any other duties assigned by management.

. Will cover duties as required.

. The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

. Minimum 5 years Data Centre operations experience preferable in a team.

. Experience working in a high-pressure environment with 24x7 on-call responsibilities

. Strong understanding of incident, problem and change management procedures based on ITIL best practices

. Experienced in supporting Data Centre vendors, out-sourcing vendors.

. Ability to quickly learn and effectively utilize in-house software.

. Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.

. Ability to communicate clearly and effectively, both verbally and in-writing.

. Possesses a strong work ethic and a proactive approach to tasks.

. An analytical and inquiring mind to derive innovative solutions.

. Able to work both independently and collaboratively.

. Must have experience working in data centre operations in financial institutions.