Job Description

Support the operations and maintenance of mission-critical data centres and remote buildings in Singapore. This position requires working on a 12-hour rotating shift to support day-to-day data centre operations.

Job Responsibilities:

Perform day-to-day data centre and computer operations activities, including:
- Key management and access control
- Vendor escort and coordination
- Data centre facilities and infrastructure checks
- Powering up onboarded servers and equipment
- Data sanitisation and degaussing activities
- Routine operational checks
- Laptop and IT equipment management
Provide operational support for activities conducted within data centres and secure rooms.
Ensure all data centre procedures, policies and security requirements are strictly followed.
Monitor, respond to and promptly escalate incidents in accordance with established incident response procedures.
Track incidents through to complete resolution and ensure appropriate follow-up actions are completed.
Prepare operational and incident reports for management.
Support data centre activities and operational requirements as assigned by management.
Perform additional duties as required to support business and operational needs.
The successful candidate will be assigned to a different data centre each month, rotating between East and West Singapore locations.

Desired Skills, Knowledge and Experience:

Minimum 5 years of experience in data centre operations, preferably in a team-based environment.
Experience working in a high-pressure, mission-critical environment with 24x7 operational or on-call support.
Strong understanding of Incident, Problem and Change Management processes based on ITIL best practices.
Experience supporting and coordinating with data centre vendors and outsourced service providers.
Ability to quickly learn and effectively use in-house applications and operational systems.
Strong multitasking, organisational and problem-solving skills.
Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
Good verbal and written communication skills, with the ability to communicate clearly and effectively with internal teams, vendors and stakeholders.
Strong work ethic with a proactive and responsible approach to assigned tasks.
Analytical and inquisitive mindset, with the ability to identify issues and develop practical solutions.
Ability to work effectively both independently and as part of a team.
Prior experience in data centre operations within financial institutions is required.