Summary of the role
The DC (Data Center) Operator is responsible for ensuring the smooth and efficient operation of a Data Center's infrastructure and systems. This involves monitoring hardware, software, and handles environmental conditions to maintain availability and security.
Responsibilities
- Actively monitoring Data Center systems, including servers, network devices, storage systems.
- Monitoring and recording environmental conditions within the Data Center, such as temperature, humidity, and power usage. Ensure air-con is in healthy state.
- Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access.
- Eye-ball checking of system faults and failures.
- Troubleshoot and escalate issues according to escalation matrix and procedures.
- Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports.
- Coordinate all works in the Data Center eg. packing tapes for transport, preparing for incoming or outgoing equipment with the DC Facility Management.
- Escorting engineers/customers when required.
- On-boarding and off-boarding customers when required.
- Respond to calls and emails from Operations Managers, customers, etc.
- Return to HQ on adhoc basis when requested.
- Any other duties as assigned by management.
Qualification & Requirements:
- 12-hour shift arrangement, according to rosters in a 24x7 environment. May swap shifts with colleagues when there are unforeseen circumstances, egs. medical or family emergencies.
- Minimum NITEC in IT related discipline or Recognized Diploma in Electrical/ Electronic/ Computer Engineering/ Information Systems.
- 3 years working experience in Data Center Operation is preferred.
- Good technical knowledge on Data Center monitoring tools.
- Working knowledge of Data Center Mechanical & Electrical for operation.
- Basic knowledge of Windows Server Operating System and Network Infrastructure.
- Basic knowledge of Windows 10 and M365 apps (Excel, Word, Outlook, SharePoint, etc)
- Good verbal and written communication skills in english.
- Good customer service attitude, and strong work ethic.
- Self-driven and able to work independently.
