Data Center IT Technician

What this job involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What your day-to-day will look like

• Handle customer requests through phone, email, and ticketing systems.

• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.

• Escalate complex issues to Level 2 support and track tickets through resolution.

• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.

• Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.

• Coordinate incoming and outgoing shipments and verify equipment deliveries.

• Support service management processes by creating, updating, and closing service, incident, and change tickets.

• Assist with physical access management and security procedures within the data center.

• Support Power Maintenance Events (PME) and other operational activities.

• Maintain inventory, spare parts, cabinets, and consumables.

• Conduct physical audits and ensure asset records remain accurate and up to date.

• Collaborate with internal teams, vendors, and clients to support operational and project requirements.

• Support knowledge sharing, training initiatives, and continuous improvement efforts.

• Perform other duties as assigned.

Required Qualifications

• NITEC, Higher NITEC, Diploma, or Bachelor's Degree in IT or a related field

• 1-2 years of Data Center experience, OR

• Basic knowledge of data center IT operations, including:

• Server hardware installation and troubleshooting

• Network cabling (ethernet, fiber, and transceiver)

• Rack and stack activities

• Basic IT hardware support and maintenance

• Experience with Microsoft server products and basic understanding of data center power schemes.

• Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.

• Experience handling logistics, inventory tracking, and database updates.

• Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.

• Strong verbal and written communication skills.

Preferred Skills

• Understanding of data center environments, safety practices, and operational procedures

• Ability to follow technical documentation and cabling standards

• Familiarity with hardware replacement, equipment relocation, and asset management

• Willingness to work in a fast-paced data center environment

Preferred Qualifications

• Experience supporting data center operations or IT infrastructure environments.

• Familiarity with Microsoft server technologies.

• Basic understanding of data center power and infrastructure concepts.

• Exposure to hardware deployment, remote hands support, and inventory management.