What this job involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands-on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What your day-to-day will look like

Handle customer requests through phone, email, and ticketing systems.
Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
Escalate complex issues to Level 2 support and track tickets through resolution.
Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
Coordinate incoming and outgoing shipments and verify equipment deliveries.
Support service management processes by creating, updating, and closing service, incident, and change tickets.
Assist with physical access management and security procedures within the data center.
Support Power Maintenance Events (PME) and other operational activities.
Maintain inventory, spare parts, cabinets, and consumables.
Conduct physical audits and ensure asset records remain accurate and up to date.
Collaborate with internal teams, vendors, and clients to support operational and project requirements.
Support knowledge sharing, training initiatives, and continuous improvement efforts.
Perform other duties as assigned.

Required Qualifications

Bachelor's Degree, Nitec, or Diploma.
1-2 years of Data Center experience, OR strong knowledge of IT hardware, software, and networking.
Experience with Microsoft server products and basic understanding of data center power schemes.
Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
Experience handling logistics, inventory tracking, and database updates.
Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
Strong verbal and written communication skills.

Preferred Qualifications

Experience supporting data center operations or IT infrastructure environments.
Familiarity with Microsoft server technologies.
Basic understanding of data center power and infrastructure concepts.
Exposure to hardware deployment, remote hands support, and inventory management.

Data Center IT Technician