Customer Support Specialist

Responsibilities

Provide courteous, timely, and empathetic customer service to resolve inquiries and issues effectively.

Demonstrate comprehensive knowledge of our products, services, and procedures to assist customers effectively.

Maintain acceptable service standards and develop communication skills to ensure high levels of customer satisfaction.

Manage and prioritize multiple calls and concerns simultaneously while maintaining professionalism.

Utilize proficient typing skills and multitask effectively while on the phone.

Complete daily tasks and assignments within designated time frames set by management.

Exhibit strong time management and organizational skills in a fast-paced environment.

Maintain a satisfactory call volume according to company standards.

Ability to work remotely and ensure tasks are completed efficiently.

Qualifications and Requirements

Proficiency using computers with the ability in navigating various software systems.

Strong interpersonal skills with ability to interact with patients with a high degree of professionalism.

Clear and coherent in both written and verbal communications skills with the ability to convey thoughts professionally in various communication modes.

Have highly adaptive communication and language skills to meet customer on their level

Detail oriented with the ability to handle multiple assignments promptly and effectively

Ability to follow instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds company expectations.

Ability to deliver exceptional customer service, ensuring satisfaction and positive experiences.

Works effectively under pressure in fast-paced environments, prioritizing quality outcomes.

Capable of maintaining productivity while seated at a computer for a minimum of 7 hours daily, using necessary peripherals like keyboard, mouse, and headset.