Customer Support Specialist

Job Description

Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world's best companies, Boeing.

We are looking for a Customer Support Specialistto be based at our Singapore office location.

As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Job Responsibilities:

• Quoting customers & providing product information as needed
• Customer Order entry & order management
• Customer Account resolution & credit disposition
• Customer Returns & warranty management
• Customer communication & training
• Support customer special projects & programs
• Collaborate effectively with other functions such as sales, supply chain & operations

Basic Qualifications:

• Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect
• Minimum of 3 years of experience using SAP or a similar ERP system
• Willingness to work flexible hours, including overtime and occasional weekends as needed
• Ability to perform effectively in high-pressure situations
• Experience using Excel, Access, or other database management tools
• Ability to work with minimal supervision

Preferred Qualifications:

• Proficient in Microsoft Office Tools
• Experience with Smartsheets
• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire, Tableau)
• Education: University Degree in Business or Aviation College Level Courses
• Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.
• Familiar with soft phones
• Experience with sales force

Other job-related information

• This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Applications for this position will be accepted until Nov. 04, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Singapore)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.