CUSTOMER SUPPORT EXECUTIVE

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture best-fit candidates that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

. Handle customer's queries, service requests and sales enquiries.

. Manage customer issues and ensuring timely resolution.

. Manage customer requests and enquiries through various media.

. Obtain and maintain records of contacts, accounts and orders.

. Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

. Prepares Sales Quotations and Delivery Orders.

. Perform any others ad-hoc duties & responsibilities as assigned.

. Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

. Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

. Fresh graduates in related fields will also be considered.

. Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

. Good interpersonal and time management skills.

. Independent, meticulous and responsible with good working attitude.