Customer Success Executive

At REISE, we're looking for a Client Success Executive who enjoys managing projects and helping clients to drive results.

In this role, you'll work closely with clients and internal teams to coordinate campaign delivery, manage day-to-day client needs, and ensure projects run smoothly from onboarding through execution. You'll also help identify opportunities to strengthen existing client relationships, improve client satisfaction and grow our partnerships.

This role is suited to someone who communicates well, stays organised across multiple projects, and can balance client expectations with effective project delivery. Experience in a digital marketing agency, content marketing, account management or client relationship management will be an advantage.

1. Client Relationship & Growth Management

• Build, maintain, and expand client relationships through proactive communication, regular check-ins, and identifying opportunities for account growth and retention.
• Monitor client satisfaction, manage expectations, and provide ongoing support to ensure positive, long-term partnerships.

2. Project & Campaign Coordination

• Coordinate end-to-end campaign delivery—from onboarding and planning to execution—ensuring tasks meet agreed timelines, budgets, and requirements.
• Track project progress, manage briefs and deliverables, and proactively flag or resolve potential risks and delays using company tools.

3. Strategic Advisory & Performance Insights

• Translate client goals, feedback, and digital marketing metrics into actionable recommendations, reports, and campaign strategies.
• Participate in client meetings and presentations to guide strategy, address challenges, and optimize ongoing performance.

4. Cross-Functional Collaboration & Process Improvement

• Partner closely with Creative, Strategy, Media, and other internal teams to align on deliverables and ensure effective campaign execution.
• Maintain clear documentation, communication standards, and workflows to improve internal efficiency and coordination.

• Organised and detail-oriented, with the ability to prioritise competing tasks and deadlines.
• Proactive, adaptable and able to work independently while collaborating effectively with different teams.
• Have a client-focused mindset and an interest in helping clients achieve their business objectives.
• Have at least 2 years of experience in client servicing, account management, digital marketing or a related field, preferably in an agency environment.
• Have experience coordinating multiple projects, managing timelines and following through on deliverables.
• Understand digital marketing campaigns, content delivery and common digital marketing performance metrics.
• Have strong written and verbal communication skills, with the ability to manage client expectations and build positive working relationships.
• Able to analyse information, identify potential issues and recommend practical solutions.
• Comfortable working with project management and collaboration tools such as Asana, Slack and Google Workspace.
• A bachelor's degree in Communications, Marketing, Business or a related field is preferred, but equivalent practical experience will be considered.

We believe in a highly collaborative, high-exchange environment between teams and people, with freedom of creation and responsibility for the best delivery.

We value and encourage the habit of reading and researching, learning and sharing knowledge, people who are able to move and relate to people from environments different from yours and constant personal and professional development. We encourage the use of new technologies employed in the creation of disruptive ideas. Where efficiency is concerned we are big believers of learning and adapting, if you think something would yield more efficient results we want to hear your take.

We live in a culture of entrepreneurial thinking, where everyone has a fundamental role in building a part of REISE.

All our vacancies are open to anyone, as we value, above all, respect, thoughtful and a highly ethical environment. We believe that the enrichment of culture is based on the singularities of each of our employees, and how we come together.

Fundamentally we believe in collective impact, and what that means for not just the industries we operate in, but how that work translates as value to the communities we help grow. 87% of people choose a brand whose values closely resonates with theirs, we believe in more than just thumb stopping content, but rather the future we are helping to shape and the value we create. Where possible we try to inject our +IMPACT framework to our initiatives, taking into account not only marketing KPIs but also societal value for partners and communities.

Did you identify with the description above Do you believe you are fully aligned with our Culture What we want are talents and people who want to make a difference with their skill sets.