NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Job Description

As a Senior Executive, Industry Insights & Customer Success, you will serve as a trusted advisor to clients, going beyond reporting and analysis to proactively identify business opportunities and strategic recommendations. You will lead key client engagements, help shape business decisions, and drive adoption and value realization across client organizations.

This role is ideal for professionals who combine strong analytical thinking with commercial awareness and consultative client engagement skills.

Lead Strategic Client Relationships

Manage key client accounts and stakeholder relationships
Understand client business objectives, priorities, and growth challenges
Lead business reviews and strategic discussions
Proactively identify opportunities and recommend actions that drive business outcomes.

Deliver High-Impact Insights

Transform complex market and competitive intelligence into actionable business recommendations
Identify emerging trends and growth opportunities
Develop strategic narratives supported by data and industry expertise
Influence client decision-making through fact-based recommendations.

Drive Customer Adoption & Business Value

Build and execute adoption plans for assigned clients
Expand user engagement and platform utilization
Demonstrate measurable business value and ROI
Partner with clients to overcome adoption barriers and maximize outcomes.

Support Commercial Growth

Identify cross-sell and upsell opportunities
Partner with commercial teams during renewals and business development activities
Contribute to client retention and account growth strategies.

Coach & Develop Others

Mentor junior team members
Review client deliverables, analyses, and presentations
Share best practices and contribute to capability development initiatives

Qualifications

Bachelor's Degree in Business, Economics, Marketing, Statistics, Data Analytics, Market Research, or related fields
4-7 years of experience in customer success, market intelligence, consultancy, analytics, category management, or client-facing insight roles.
Proven experience managing client relationships and multiple stakeholder groups.
Strong data storytelling and consultative problem-solving capabilities.
Ability to proactively identify business challenges and opportunities.
Experience presenting recommendations to senior business stakeholders
Strong understanding of market trends, competitive intelligence, consumer behavior, and commercial performance drivers.
Experience driving customer engagement, adoption, and value realization
Ability to identify growth opportunities and support commercial discussions
Experience coaching junior team members is advantageous
Excellent project management, presentation, communication, and influencing skills
Native or business-level Mandarin proficiency is required to support China-based clients.
Experience working with China market clients will be highly preferred.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Senior Executive, Industry Insights, Customer Success (Chinese language speaker)