Customer Success Engineer

Location:Remote (EMEA or APAC time zones)

Team:Customer Success / Solutions Reports to: CTO

Kruncher transforms how venture capital and private equity firms operate by combining a smart, investor-grade CRM with deep AI analysis. We automate workflows and generate high-confidence insights by integrating with 20+ external sources. Trusted by 20+ investment firms, Kruncher helps teams close deals faster, spot growth signals earlier, and eliminate manual data entry.

Youll be the technical front line for our customersowning onboarding, integrations, troubleshooting, and value delivery. Youll wire up APIs/Zapier/custom scripts, shape best practices, and partner with Product/Engineering to turn customer needs into roadmap impact. Our customers are in Europe and Asia;occasional late-evening coverageis expected to support those regions. Our tech team is distributed across Europe and Asia.

• Own technical onboarding: connect CRMs/data sources (Affinity, Pipedrive, Attio, Copper, etc), set up webhooks/SSO, validate data quality.
• Build and maintain integrationsusing REST/GraphQL APIs,Zapier, and light custom code (Python/TypeScript/Node) when needed.
• Troubleshoot & resolveissues end-to-end (auth, rate limits, mapping, data freshness); create clear runbooks and Looms.
• Create dashboards/reportsfor customer usage patterns, pipeline health, and activity insights (SQL + a BI tool).
• Proactively manage account health: telemetry, alerts, adoption playbooks, and executive-ready updates.
• Close the loop with Product/Eng: capture VOC, write crisp tickets, test fixes, and contribute to documentation.

• 3+ yearsin a customer-facing technical role (Customer Success Engineer, Solutions/Implementation, Technical Account Manager) in B2B SaaS.
• StrongAPIskills (REST/GraphQL),auth(OAuth2, API keys), tooling (Postman, curl), andscripting(Python).
• Practicalno-/low-codeautomation (Zapier) +SQLproficiency.
• Frontend familiarity (basicReact/JS/HTML/CSS) for light UI tweaks and embedding widgets.
• Experience buildingdashboards(Azure/Power BI or similar).
• Excellent written/spoken communication; ability to translate investor workflows into technical solutions.
• Timezone fit:based in EMEA or APAC; comfortable with occasional late-evening customer calls.

• Domain: venture capital/private equity workflows (deal sourcing, pipeline, portfolio monitoring, LP reporting).
• CRM/RevOps ecosystems (Salesforce, HubSpot), data providers (PitchBook, Crunchbase, Dealroom).
• Cloud & Dev basics (Azure, Docker, Git), observability (Sentry/CloudWatch).
• Security & data handling (SOC 2 practices, PII hygiene).

Send your resume or LinkedInplus:

1. A short note on a complex integration you shipped (tools, approach, outcome).
2. Links to relevant repos/gists or Postman collections (if possible).
3. Yourtimezoneand earliest start date.