Customer Success Manager

Gprnt is a green disclosure and data fintech launched by the Monetary of Authority of Singapore (MAS), with a focus on helping businesses worldwide unlock their ESG data, transition business models, and maximise their economic gains in the green economy. We launched our inaugural platform offerings an automated Disclosure tool, and a value-added Marketplace offering at the 2024 Singapore Fintech Festival, and more recently announced our rollout of a nationwide utility to power all Singapore businesses sustainability reporting needs.

Were looking for a proactive, customer-focused Customer Success Manager to ensure our enterprise clients achieve maximum value from Gprnts solutions, marketplace and events. As the primary post-sale contact for your portfolio, youll own onboarding, adoption, and ongoing relationship management, while acting as the single point of contact for escalations.

This is a metrics-driven role where your success will be measured by customer satisfaction, product adoption, retention, and expansion. Youll partner closely with Sales, Product, and Technology teams to deliver a seamless, high-impact customer journey.

What Youll Do

• Customer Onboarding & Training Lead structured onboarding sessions to ensure customers understand our platform capabilities and can achieve quick time-to-value.
• Customer Health Management Monitor account health using adoption metrics, usage patterns, and feedback to proactively address risks and opportunities.
• Point of Contact Serve as the single point of contact for enterprise clients, handling escalations, coordinating internal resources, and ensuring timely resolution of issues.
• Adoption & Engagement Drive usage through regular check-ins, success reviews, and best-practice sharing.
• Retention & Renewals Partner with Sales to secure renewals and identify upsell / cross-sell opportunities.
• Voice of the Customer Gather feedback and work with Product & Operations to improve customer experience and platform features.
• Reporting Maintain accurate records in CRM and prepare account health reports for leadership.

Who You Are

• 3+ years in Customer Success, Account Management, or Client Services in a B2B SaaS or enterprise solutions environment.
• Proven ability to manage enterprise accounts and engage senior stakeholders.
• Strong relationship-building, problem-solving, and conflict-resolution skills.
• Skilled in account planning and able to manage multiple priorities in a fast-paced environment.
• Familiarity with ESG, sustainability, or compliance solutions is a plus, but a genuine interest in the sector is essential.