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Customer service
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Customer service
ww wood products pte. ltd.Early Applicant
- Posted 22 days ago
- Be among the first 10 applicants
Job Description
Customer service is the direct support, guidance, and assistance a business provides to its customers before, during, and after they buy or use a product or service
- Definition: It helps ensure an easy, smooth, and enjoyable experience with a brand, directly influencing customer retention, loyalty, and business growth. [1, 2]
- Channels: Delivered via phone calls, live chat, email, social media, messaging apps, self-service portals, and in-person interactions. [1, 2]
- Core Skills: Empathy, active listening, clear communication, product knowledge, and creative problem-solving. [1, 2, 3]
Customer Service vs. Customer Support
- Customer Service: Covers a broad, relationship-driven scope that includes general guidance, billing questions, onboarding, and product recommendations throughout the entire journey. [1, 2]
- Customer Support: Focuses more narrowly and reactively on technical troubleshooting, software glitches, and product repairs
More Info
Key Skills
About Company
Skills:
Proficient computer skills, Maintenance Planning, Data input and analysis, Customer service, Administrative procedures, Simulator Flight Scheduling
Skills:
Time Management, Administrative Support, Customer Service, Multitasking, Team Player, Able To Work Independently, Administrative Work, Dealing With Students, Attention To Detail, Hands-on Training, Friendly Personality
Skills:
technology platforms , Customer Support, Digital tools, Customer Service, Transportation, Logistics, Crm Systems
Skills:
Microsoft Office, Training Skills, Forecasting, Customer Service, Customer Satisfaction, Sales Campaigns, Introducing New Products, Direct Customer Interaction, Develop Promotional Activities, Customer Oriented, Able To Work Independently, Interpersonal Skills
Skills:
Enterprise Software, Customer Service Delivery, Territory Planning, Product Information, After-sales Service, Sales Support, Customer needs analysis, Job Coaching, development of client relationships, Territory Account Management, Retail Management, customer qualification, In Store Sales, Demand Generation, Display Management