Senior Customer Service Associate

Company Description Haulio, founded in 2017 in Singapore, is now the country's largest and Southeast Asia's fastest-growing digital haulier, focused on seamless and efficient land-based container movement. Through its smart digital container trucking platform and solutions, Haulio connects a strong alliance of more than 800 trucking and haulage companies. The company powers a growing digital fleet of 10,000 first-mile trucks across the region. Each year, Haulio's ecosystem helps move approximately 1.8 million TEUs of cargo, supporting the daily needs of businesses and communities. As a fast-scaling logistics technology company, Haulio offers opportunities to contribute to innovation in the digital supply chain space.

Role Description The Senior Customer Service Associate is a full-time, on-site role based in Singapore. This role is responsible for managing customer inquiries and issues via phone, email, and digital channels, ensuring timely and accurate responses. The Senior Customer Service Associate will coordinate with internal teams, such as operations and logistics, to resolve service challenges and provide status updates on container movements. The role includes monitoring service levels, identifying recurring issues, and recommending process improvements to enhance customer experience. The individual will also mentor junior team members, support training initiatives, and contribute to documentation of customer service procedures and best practices.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on resolving issues efficiently.
• Ability to drive Customer Satisfaction and enhance Customer Experience through proactive communication and follow-up.
• Professional Phone Etiquette and clear verbal and written communication skills across diverse customer segments.
• Experience in logistics, transportation, or technology platforms is an advantage.
• Ability to work in a fast-paced environment, manage multiple priorities, and maintain attention to detail.
• Comfort with using CRM systems and digital tools to track interactions and service performance.
• Demonstrated problem-solving skills and a collaborative approach to working with cross-functional teams.
• Have strong network with Truckers here in Singapore
• Relevant diploma or degree in Business, Communications, Supply Chain, or a related field preferred.