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Customer Service Support
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Customer Service Support
pacific bookstores pte. ltd.- Posted a day ago
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Job Description
Responsibilities: Reporting directly to the supervisor, your responsibilities will include the following:
Attend inbound calls
Attend to email enquiries
Attend to call-back requests from customers
Ensure follow-up on escalated cases
Perform investigation for cases
Other ad-hoc duties as assigned by Team Leaders or Supervisors
Requirements:
Proficient in English
Basic MS office knowledge - Words & Excel
A team player with good interpersonal and communications skills
Self-motivated and able to work independently with minimal supervision
Job Type: Part-time
More Info
Key Skills
About Company
Skills:
Data Analytics, Excel, Ms Office, Powerpoint, Forecasting, Scheduling, workforce management
Skills:
Data Analytics, Excel, Ms Office, Powerpoint, workforce management
Skills:
Ticketing Tools, Microsoft Excel, CRM platforms, Customer service, Microsoft Office Applications, Customer support operations, Customer support systems
Skills:
Microsoft Office, Excel, procurement systems
Skills:
customer communication , Microsoft Excel, Email, Sales Materials, Multitasking, organising catering, Orders and Deliveries, sending order confirmations to customers, Answering Telephones, Catering Management, Preparing Invoices, Administrative Support, Prioritization, Written Communication, Microsoft Powerpoint, Order Processing