Customer Service Support Operations Officer - Operations, MariBank
Job Description
Job Description
- Responsible for the management of various Customer Service support functions such as workforce management, data analytics, and performance improvement
- Drive the planning and implementation of new projects and initiatives to achieve continuous improvement in ops productivity, customer experience, and risk management
- Manage the workforce management function from end-to-end, including forecasting, scheduling, and daily monitoring to ensure smooth operations and efficient allocation of resources for the Customer Service team
- Leverage data analytics to generate actionable insights for the Customer Service team to improve operational performance and customer experience
- Monitor and analyse key performance metrics to ensure achievement of KPIs and business objectives for the Customer Service team
- Bachelor's Degree and above in any field
- Strong written and verbal communication skills
- Good working knowledge of MS Office (Excel, PowerPoint)
- Prior experience in contact centre support role or similar experience is a plus
- Prior experience in banking / financial services is a plus
More Info
About Company
Skills:
Data Analytics, Excel, Ms Office, Powerpoint, workforce management
Skills:
Excel, Ms Office, Word, Dispute handling, Customer service
Skills:
Excel, Ms Office, Word, Card Operations, Consumer Loan Operations