The role of Customer Service Specialist deals with customers on all matters inclusive of inquiries, resolution of complaints/feedback via various feedback channels.
- Provide quality customer service to customers via various channels that include but not limited to calls, online, live chat, walk-ins etc
- Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
- Listen, probe and question in order to clarify and understand customer needs.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow-up on outstanding cases and perform call back to customers if necessary.
- Assist on membership matters such as points issues, replacement cards, and activation of cards.
- Assist on prize collections for contests.
- Work as a team and ensure that the customer service level is met.
Education & Experience
- Possess minimum G.C.E O level
Personal Attributes
- Highly adaptable to a fast-paced and dynamic work environment
- Pleasant disposition and personality
- A team player
- Possess a sense of urgency with high EQ
Competencies
- Proficiency in English
- Customer-oriented with good interpersonal and communication skills
- Candidates with experience in customer service or contact centre will have an added advantage
- Candidates with a passion in customer service are welcome to apply
