Customer Service Specialist

Responsibilities

• Provide timely and professional support via live chat and email, addressing customer inquiries and resolving issues effectively
• Manage and resolve escalated cases, ensuring proper follow-up and customer satisfaction
• Support account-related matters, including verification processes, security practices, and transaction inquiries
• Ensure adherence to internal policies and guidelines while educating customers on best practices
• Gather customer feedback and insights to support continuous service improvement
• Maintain accurate records of customer interactions and resolutions.

Requirements

• Diploma or Degree in any discipline
• 1-2 years of experience in a customer service or support role (entry-level candidates are welcome)
• Strong communication, problem-solving, and multitasking abilities
• Customer-focused mindset with a positive and professional attitude
• Ability to work rotating shifts (including nights, weekends, and public holidays).