Customer Service Specialist

Shape the Future of Photomask Manufacturing in Singapore

Pioneering Singapore's high-end photomask supply, Tekscend Photomask Singapore is a subsidiary of the global industry leader, Tekscend Photomask Corp. We are building a state-of-the-art manufacturing facility in Tampines, scheduled to launch in late 2026. This strategic site will play a critical role in strengthening the semiconductor supply chain across Southeast Asia.

As we prepare for this milestone, we are assembling a high-caliber engineering team in Singapore to bring this highly automated, AI-driven factory to life. This is a rare opportunity to join a founding team from day one, work with global experts, and help define the standards of next-generation manufacturing. If you're excited by innovation, ownership, and impactthis is your moment.

Why Join Tekscend Photomask Singapore

As a pioneer member of our Singapore team, you will have the unique opportunity to build processes from the ground up, influence factory design and operations, and grow alongside the company as we scale. We offer a competitive compensation package, comprehensive training, and clear career development pathways. Most importantly, you will collaborate with world-class professionals to shape the future of high-precision semiconductor manufacturing in the region.

Join Tekscend Photomask Singapore and be part of something truly foundationalwhere your expertise, ideas, and passion will help shape the future of semiconductor manufacturing.

Job Summary

We are looking for a proactive and experienced Customer Service Specialist to support the company in handling technical inquiries and order management, ensuring seamless customer experience and satisfaction. Good prospects for grow with Singapore plant being established.

Key Responsibilities:

• Responsible for providing technical support to customers including technical order review, order processing.
• Ensure timely delivery and provide product problem recognition/resolution.
• Provide technical information/education for customers and identify opportunities to improve product quality, delivery, and service.
• Any other assignment from supervisor.

Qualifications & Skills:

• Minimum of 3 years of technical customer service experience, preferably within the Semiconductor/ Manufacturing Industry.
• A diploma in a related field is preferred or equivalent working experience is required. (Technical or engineering disciplines are welcome to apply)
• Proficient in Microsoft Office. Excel and proficient with customer order management systems.
• Good interpersonal communication skills.
• Strong problem solving/analytical skills with a customer service mindset.
• A collaborative team player with proven organizational and time-management skills.
• Experience in production management and cross-sites production allocation coordination and collaborate with sales & operation teams to resolve production/delivery issues a bonus

Working hours:

12-hour Swing Shift Employees

• Working Hour : 9 am-9 pm (4 On, 3 Off) Followed by (3 On, 4 Off)
• Weekends Required

Interested Candidates

How to Apply

• Interested candidates are required to submit their Resume / CV by applying through JobStreet / MyCareersFuture, and fill in the Job Application Form.
• Link to our Job Application Form:
• https://forms.office.com/r/PmS1PEhQ4N
• Upon submission of your JobStreet Application and the Job Application Form, our HR Team will review your application, and reach out to shortlisted candidates within 2 weeks.