About the Role
The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.
Key Responsibilities
- Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
- Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
- Assist the customer service management to provide daily customer service operational guidance to team members.
JOB CONTENT
- Weekly management of the customer backorder report with a turnaround time of 48 - 72 hours for a complete review.
- Work and assist the Sales team in managing their customer pre & post shipment.
- Support and drive the requirements generate by customer account report related to fulfillment of bonded parts in their BIM program.
- Escalate all their issues or challenges in fulfilling their assigned task to their customer service management in the most appropriate timeline to seek guidance on resolution.
- Manage customer's portal update and customized report if required.
- Responsible for analyzing weekly customer production requirement.
- Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
- Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.
REQUIREMENTS
- At least a Diploma qualification or equivalent is required for this position.
- At least 2 years of relevant working experience in a relevant field or equivalent is preferred.
- Proficiency in Microsoft Office Applications - (Excel)
- Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.
