Customer Service Representative

Company Description Airrowes Global Pte. Ltd. is a freight forwarding company with a dynamic, dedicated team focused on delivering reliable and tailored logistics solutions. The organization prioritizes long-term partnerships and takes time to understand the specific needs of each client. With extensive experience in co-loading and a strong global network, Airrowes Global offers flexible services that improve operational efficiency. The company is committed to optimizing logistics processes to support clients business growth and performance.

Role Description This is a full-time, on-site Customer Service Representative role based in Singapore. The Customer Service Representative will handle daily customer inquiries through phone, email, and other channels, ensuring accurate and timely responses. Responsibilities include managing shipment bookings, tracking deliveries, coordinating with internal operations teams, and updating customers on order status and logistics issues. The role also involves resolving service concerns, documenting interactions, maintaining customer records, and supporting continuous improvement of customer service processes. The representative will collaborate closely with sales and operations to provide a consistent, high-quality customer experience.

Qualifications

• Strong customer interaction skills, including experience as a Customer Service Representative and in general Customer Service.
• Demonstrated ability in Customer Support and maintaining high levels of Customer Satisfaction.
• Experience enhancing Customer Experience through clear communication and proactive problem-solving.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced logistics environment.
• Good problem-solving skills, attention to detail, and a service-oriented mindset.
• Proficiency with common office software and customer service systems; experience in freight forwarding or logistics is beneficial.
• Relevant diploma or degree, or equivalent work experience in customer service or logistics.