Customer Service Representative - 1 year contract

2-5 Years

SGD 2,300 - 3,000 per month

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Early Applicant

Job Description

Administer hangtag/Garment letter(GL) approvals according to brand certification and approval guidelines.
Receive and verify online hangtag/GL requests from customers ensure information provided on the hangtag request is completed.
Follow up with customer (through email) to obtain support documents (fiber/yarn purchase invoice, fabric purchase invoice etc).
Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity.
Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments.
Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection.
Carry out and keep accurate records of customer information for verification and safeguard our brands.
Attend to customers, CSR and marketing's queries related to fabric testing and quality.
Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
Issue garment letters and challenge if observing violation of brand guidelines
Educate customers application process of hangtag requests via of our system (LYCRAONE)