Customer Service Officer (Upper Thomson)

Customer Service Officer (Upper Thomson) x1

Salary: $2,760-$2,940/month
Contract Duration: 1 year
Contract Period: Immediate start - 1 year
Working Hours:

• Monday-Thursday: 8:30am-6:00pm

• Friday: 8:30am-5:30pm

Working Days: Monday-Friday (5 days)

Salary Adjustment:

• Before July 2027: $2,760/month

• From July 2027: $2,940/month

Job Requirements

• Minimum Diploma qualification.

• Good written and spoken English communication skills.

• Ability to speak Mandarin is an advantage.

• Customer service experience is preferred.

• Good attendance and punctuality.

Job Responsibilities

• Handle feedback and enquiries relating to vocational licensing through outbound calls and emails.

• Communicate with members of the public and provide written responses where required.

• Liaise with internal and external stakeholders to resolve feedback and enquiries.

• Follow established guidelines and procedures for feedback handling.

• Use Microsoft Office, Outlook and other common office applications to support daily operations.

• Learn and use internal systems, with on-the-job training provided.

• Perform other ad hoc duties as assigned.

Only shortlisted candidates will be notified.
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EA Personnel: Nor Sameshah (R1983642)
EA Licence No: 95C4455