Job Description

Customer Service Officer

Salary: $2,760/month until July 2027 $2,940/month from July 2027 onwards
Contract Duration: 1 year
Start Date: Immediate
Working Hours: Monday-Thursday: 8:30am-6:00pm Friday: 8:30am-5:30pm

Job Requirements

Diploma or above.
Good written and spoken English communication skills.
Ability to communicate in Mandarin is an advantage.
Customer service experience is preferred.
Reliable attendance and punctuality.

Job Responsibilities

Handle public feedback relating to licensing matters through outbound calls and emails.
Respond to public enquiries professionally and provide written responses when required.
Liaise with internal and external stakeholders to resolve feedback.
Follow established guidelines and procedures for feedback handling.
Use Microsoft Office, Outlook and other common office tools training on internal systems will be provided.
Perform other ad hoc duties as assigned.

Only shortlisted candidates will be notified.
By submitting your resume and/or personal data, you consent to Seacare Manpower Services Pte Ltd collecting, using, and disclosing your information to clients/business partners solely for job matching, recruitment, and placement purposes.

EA Personnel: Nor Sameshah (R1983642)
EA Licence No: 95C4455