Customer Service Officer

Company Overview

Established since 1987, United Resources specializes in M.R.O consumables, safety protective equipment, and spill response products. With strong supply chain capabilities and technical expertise, they deliver cost-effective, turn-key solutions across various industries.

Job Summary

Provide sales and administrative support by managing order processing, quotations, customer communication, and coordinating import/export activities to ensure timely and accurate delivery of goods and services.

Responsibilities

• Manage sales and administrative workflows for order processing, quotations, tracking, and fulfilment to ensure timely completion
• Submit e-invoices to customer portals within 48 hours after goods delivery, ensuring all documents are accurate and complete
• Maintain ongoing communication with customers, managers, and employees to prioritize tasks and resolve issues promptly
• Coordinate import and export shipments by preparing accurate and timely shipping documentation
• Interpret sales contracts to support order fulfilment and address customer inquiries or issues with effective resolutions
• Facilitate interdepartmental coordination of materials to support smooth operations
• Manage vendor relationships to procure goods cost-effectively while maintaining quality standards