Customer Service Officer

Job Descriptions

Order Processing & Billing

• Process and input customer orders accurately into the system on a daily basis.

• Ensure all sales orders and billing information are updated promptly and correctly.

• Maintain proper documentation and records for order processing activities.

Standing Order Management

• Maintain and process recurring customer orders, including scheduled and standing orders.

• Ensure recurring orders are updated according to customer requirements and operational changes.

• Coordinate with internal teams to ensure fulfilment of scheduled orders.

Stock Coordination

• Amend customer sales orders based on stock availability and operational requirements.

• Update revised quantities, substitute items, or product changes accurately in the system.

• Coordinate with relevant departments regarding stock-related adjustments.

Invoice Verification & Customer Coordination

• Verify that invoices issued by the finance department are successfully received and acknowledged by customers.

• Follow up on invoice-related matters to minimize payment delays and billing disputes.

• Coordinate with customers and internal departments regarding invoice discrepancies when required.

Administrative Support

• Maintain accurate operational and customer records.

• Support daily coordination between customer service, operations, finance, and warehouse teams.

Perform any other ad-hoc duties as assigned by the superior.

Job Requirements:

• Preferably 1-2 years of experience in administrative, customer service, order processing, or operational support roles.

• Good communication and coordination skills.

• Strong attention to detail and accuracy.

• Ability to multitask and work in a fast-paced environment.

• Good time management and organizational skills

• Mondays to Sundays, 5-day work week on a rotating roster basis, including weekends and public holidays.