Company Overview / Employee Value Proposition
Established since 1987, United Resources has been specializing in M.R.O Consumables & Equipment, Safety Protective Equipment and Spill Response & Management products and services. Equipped with a comprehensive range of products supported by an extensive supply chain network and technical expertise, United Resources offers turn-key solutions across various industries.
- The basis of our vision and beliefs lies in our company's philosophy: Understanding Requirements, Mentoring Solutions. This encompasses the heart to understand needs of our industries, the spirit to challenge and innovate, and the passion to share our knowledge and expertise. This spirit resonates across our UR Family and processes, from optimizing our intra- and inter- entities operations to active engagement and education to better provide customers cost-effective solutions.
People, Partnership, Progress. The synergistic relationship between our team of dynamic individuals, principals and distributors forms the essential building block of growth and success. Partnering with established companies niche in their own manufacturing expertise, and having consistent communication with people on the ground, we bring product knowledge and innovation closer to our clients and their problems. Supply Chain Capabilities is an essential element in our business and in delivering consistent and prompt products and services. Constantly building on our existing network of Regional Offices and Distributors, we strive to expand our supply chain network and management to both international and domestic customers.
Job Summary
Provide sales and administrative support by managing quotations, order processing, tracking, and fulfilment to ensure timely and accurate delivery of products and services.
Responsibilities
- Maintain sales and administrative workflows to process orders, prepare quotations, track shipments, and fulfil customer requests efficiently
- Complete e-invoicing into customer portals within 48 hours after goods delivery, ensuring all documents are accurate and in order
- Build and maintain relationships with existing customers by understanding their needs and responding to their queries promptly
- Manage customer orders and communicate order requirements clearly to internal teams including Supply Chain, Operations, Finance, Quality Assurance, Logistics, and Product Development
- Update customers regularly on shipment status, monitor their credit terms, and assist with payment collection to support cash flow
- Manage vendor relationships to procure products cost-effectively while maintaining quality standards
- Organize daily order processing, plan tasks, and allocate jobs to meet tight deadlines with accuracy and timeliness
- Communicate effectively with colleagues and customers using verbal and written English and/or Mandarin to ensure clear understanding and service delivery
- Use MS Word and Excel proficiently to prepare documents and reports related to sales and order management
- Work independently with motivation and proactivity to build relationships and propose solutions that improve customer satisfaction and operational efficiency
- Perform any other duties assigned to support team and company goals
