Customer Service Officer

Job Description & Requirements

. Greet guests and visitors warmly and make them feel welcome and attended

. Manage guests/customers queries, requests, feedbacks

. Answer phone an email inquiry from potential guests in a timely and respectful manner

. Receive and redirect mail, phone calls, packages, etc

. Anticipate guests needs to accommodate them and provide an exceptional guest experience

. Perform basic administrative/secretarial/reception duties

. Maintain inventory of supplies and order new stock as needed

. Running errands to assist guests/customers

. Handle promotion for events, voucher claims etc

. Record incident reports and assist in follow up actions (if any)

. Ensure that guest spaces and lobby are always clean and tidy

. Any other ad hoc duties as assigned